Request Account & Data Deletion

For OTRKeychain, operated by SEMPERX INC. Last updated: October 11, 2026.

You can delete your OTRKeychain account and its data at any time. The fastest way is inside the app. If you can't sign in, you can ask us by email instead. This page explains both ways and what happens next.

Delete your account in the app

Sign in to OTRKeychain and open Settings → Delete account.
Enter your account password and type DELETE.
Confirm. Your account is scheduled for deletion 30 days later, and the app shows you the date.

The 30-day waiting period

Nothing is deleted during the 30 days. Your account is locked, and when you sign in you can only:

Keep my account — enter your password to cancel the deletion and go back to using the app.
Download my records — your yearly reports and encrypted backup, plus a separate download for your uploaded documents.
Sign out.

Changed your mind? Sign in before the deletion date and choose Keep my account.

What happens to your subscription

If you subscribed on our website (Stripe): when you delete your account in the app, we set your subscription not to renew, so you won't be charged again. If we can't reach our payment provider at that moment, the deletion doesn't go through and nothing changes — you'll be asked to try again. If you choose Keep my account, we turn renewal back on. (If that can't be done, or your paid period already ended, the app tells you to turn it back on or pick a plan in Settings → Billing.)

If you subscribed in the iPhone app (Apple App Store): Apple manages that subscription, and we can't cancel it for you. Deleting your account does not stop Apple from charging you. To cancel, go to iPhone Settings → your name → Subscriptions → OTRKeychain → Cancel Subscription.

Deleting your account does not refund payments already made. Our refund rules are in Section 6 of our Terms of Service.

What we email you

When you ask to delete your account in the app, we email the address on your account from help@otrkeychain.com. The email includes:

A confirmation with the date your account will be deleted.
A Profit & Loss report for each year that has records.
A maintenance report for each year that has maintenance records.
An encrypted backup of your account.

The backup is encrypted (AES-256-GCM) with a key made from your account password, so only that password opens it. If you come back later, you can create a new account and restore the backup in Settings → Backup & restore using the password of your old account. Keep that password somewhere safe: without it, the backup can't be opened. Keep the reports with your business and tax records.

Your uploaded documents (rate confirmations, receipts, PODs, scans) are not attached to the email. Download them from the app before the deletion date. If your records are too large to email, or the email doesn't arrive, sign in before the deletion date and choose Download my records.

What gets deleted

On the deletion date (or shortly after), we permanently delete your account and everything in it: your profile and settings, loads and trip records, revenue, expenses, fuel records, settlements, and your uploaded documents (rate confirmations, receipts, PODs, scans, and other files) stored in Cloudflare R2. This can't be undone.

What may remain for a while:

Our database host (Render) keeps recovery backups, and we keep our own encrypted off-site backups. Both may hold copies for up to about 7 days before they are overwritten or deleted.
Payment processors (Stripe and Apple) keep their own records of your transactions under their own policies.
Security logs, which can include your IP address, are kept for a limited time, as described in our Privacy Policy.
Messages you sent to our support email address may remain in our support email records.
Information we are required by law to keep.

Can't sign in? Ask by email

If you can't get into the app, email us from the email address on your account:

Email help@otrkeychain.com

Address: help@otrkeychain.com
Suggested subject line: Delete my OTRKeychain account

Include:

The email address on your OTRKeychain account.
A simple statement that you want your account and data deleted.
Whether you have a paid subscription, and whether you bought it on our website or in the iPhone app.

Please do not email sensitive information. Do not send passwords, business or compliance documents, receipts, payment-card numbers, medical information (such as a DOT medical card), or other sensitive files. We only need your account email and your request.

Verifying your request. We check every email request against the email address on file. To protect your account, we may contact you at that address to confirm before deleting anything. This helps make sure no one else can delete your account.

How long it takes. We will acknowledge your request and work to process it within a reasonable time after we verify it. If we need more information from you, we will let you know.

If you subscribed in the iPhone app, you still need to cancel it on your iPhone, as described above — we can't do that for you.

More information

For details on what we collect and how we handle your information, see our Privacy Policy.

SEMPERX INC · OTRKeychain™